![]() We offer health checks and monthly maintenance programs that you can apply support hours towards. Maintaining your ERP software and hardware If you would rather we build dashboards and reports for you, we are happy to do that as well. We can help you select tools, teach you how to use them and work with you to build up BI skills. We have a dedicated BI team knowledgeable in ISV and Microsoft BI tools. Because we have support team members with all kinds of backgrounds, we can make hardware recommendations, SQL server changes, code changes - whatever is appropriate for the performance issue. If you have areas of your application not performing the way you want them to, we will investigate the issue, find the right solution and make whatever adjustments are needed. ![]() We staff our support team with team members capable of navigating these scenarios and handling whatever comes up. However, sorting out the details of what needs to happen with them and dealing with the conflicts between ISVs, your custom code and Microsoft code can be challenging. ![]() Microsoft and ISVs routinely send out new updates and it is important to take advantage of them. Installing hot fixes and upgrading to newer versions of software You can use your support hours for creating new reports, forms, integrations, data imports, extensions to your ISVs. Developing new or modifying existing features We have technical abilities other teams do not have and we can handle whatever you are running into. Question/answer supportĪsk us any functional, technical or development question you'd like. We will perform live individualized training, classroom sessions or online training tailored to the topic(s) of interest to you! Break/fix supportĮvery support team does this but we have many, many years of support experience on our team. We take the load off of your shoulders and onto our own. At Stoneridge, we know this is a headache, so we've made sure our support plans included that if you call us with any issue, we figure it out or answer the question and we either fix it or work with the ISV to get it fixed. If you have three ISVs you are now dealing with, that's three different ISV contacts plus your support partner. Most partners direct you to the ISV teams and you work with the ISV directly, Microsoft support absolutely will not help you with your ISVs. Not many partners will support your ISVs. Here are some of the ways you can use your support hours: If you are signed up for a support plan, Stoneridge Software treats your support hours as consulting hours, you can use your support hours for anything ERP related.Check out our team bios page located here. Most of our Dynamics AX support staff was previously employed by Microsoft.I've made sure that the two items I mentioned above are a priority for our clients. Are you restricted in using your support hours only for break/fix issues or can they be applied to other projects?Īs the Vice President of Development at Stoneridge Software, my team is actively involved in support requests. Are you only able to access the newbies, or are you connected to seasoned experts?Ģ.Does your partner supply support with functional, technical and development resources?.Does your partner's support team have a dedicated, capable and purposely well-rounded roster? More specifically: In order to find the best partner for Dynamics AX support, there are two main things to consider. Architecture, Engineering and Construction (AEC). ![]() International Microsoft Dynamics Partners.National Microsoft Dynamics ERP Partners.Regional Microsoft Dynamics ERP Partners. ![]()
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